Privacy Policy

Effective Date: 1 December 2024

This Privacy Policy explains how Tinnons Home Company (“we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.solartinnons.com (the “Site”) or communicate with us in any way (collectively, the “Services”).

By using our Services, you agree to the terms described in this Privacy Policy. If you do not agree, please discontinue using our Services.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our practices, legal requirements, or operational needs. Updated versions will be posted on this page, with the “Effective Date” updated. Please review this Privacy Policy regularly to stay informed.

Information We Collect

The type of personal information we collect depends on how you interact with us. Here’s what we may collect:

1. Information You Provide Directly:

  • Contact Details: Name, address, phone number, and email.
  • Order Information: Billing/shipping address, payment details, and order history.
  • Account Information: Username, password, and security questions.
  • Shopping Information: Items viewed, added to your cart, or added to your wishlist.
  • Customer Support: Details shared during communications with us.

2. Information Automatically Collected (Cookies & Usage Data):

  • Device and browser information.
  • IP address, network connection details.
  • Interactions with our Site, including browsing behavior.

3. Information from Third Parties:

  • Payment processors (e.g., card details for transaction purposes).
  • Service providers supporting our Site (e.g., analytics, advertising).

How We Use Your Information

We use your personal information to:

  • Provide Our Services: Process orders, manage accounts, and deliver products.
  • Communicate with You: Send updates, order notifications, and responses to inquiries.
  • Marketing: Share promotions, tailored advertisements, and newsletters (you may opt out anytime).
  • Security: Detect and prevent fraud or unauthorized access.
  • Improve Our Services: Analyze usage patterns and customer feedback.

Cookies

We use cookies to improve your experience, analyze site traffic, and support personalized advertising. You can control cookie preferences through your browser, but disabling them may affect certain features of our Site.

For more information, visit Cookie Policy.

How We Share Your Information

We may share your information in the following circumstances:

  • Service Providers: With vendors who assist with payment processing, shipping, customer support, and analytics.
  • Marketing Partners: To deliver personalized ads or promotions (e.g., through Shopify and Facebook).
  • Legal Requirements: To comply with laws, protect our rights, or address security issues.
  • Business Transactions: In cases of mergers, acquisitions, or similar events.

We do not sell sensitive personal information.

Your Rights

Depending on where you live, you may have certain rights regarding your personal information, including:

  • Accessing the personal information we hold about you.
  • Requesting corrections or deletions of your data.
  • Opting out of targeted advertising or the “sale” of your personal data.
  • Restricting certain processing activities.
  • Withdrawing consent where applicable.

To exercise your rights, contact us at support@solartinnons.com. We will respond to your request in accordance with applicable laws.

Security

We use appropriate technical measures to protect your personal information. However, no online platform is entirely secure. Please protect your account credentials and notify us immediately if you suspect unauthorized access.

International Users

If you access our Services from outside the United States, please note that your data may be transferred, stored, and processed in the U.S. or other countries.

Contact Us

For any questions or concerns about this Privacy Policy or our data practices, contact us: